All verified users have the ability to send instant payments that settle in real time; 24/7, 365 days a year, even on nights, holidays, and weekends!

When a recipient chooses an instant cash-out the funds are transferred out of your wallet balance. The following has to be true for your recipients to see an instant option when they cash out your payments:

• Your  wallet balance must be greater than or equal to the amount being cashed out by the recipient

For example, if you have a wallet balance of $100 and you send a payment of $70, your recipient will be offered both ACH and instant cash-out options.

• When they choose instant your payment of $70 will immediately be deducted from your wallet balance and will settle in your recipient’s debit card or reloadable gift card balance in a few seconds. Your remaining wallet balance is now $30
• When they choose ACH the funds will be deducted from your default bank account that you added in Banks & Cards and will reach your recipient’s bank account within 3 to 4 business days.

In your Transaction History you’ll see all of the payments you’ve sent and received.

As your payments travel within SnapRefund you’ll find the status updates in real-time. There are six potential statuses:

• Awaiting-sign-up 
  • The recipient has received an email notification for their payment but they haven’t created their SnapRefund account yet
• Awaiting-cash-out
  • The recipient has an account and has received email & in-app notifications for their payment but they haven’t cashed out yet
• In-transit
  • The recipient has cashed out the payment and it is en-route within the banking system (for ACH cash-outs) or the card networks (for instant cash-outs)
  • Once a payment has reached this stage it is no longer cancellable 
• Settled
  • The payment has reached the recipient’s chosen destination. Funds are available
• Canceled
  • The sender has cancelled the payment. It can no longer be cashed out and it will disappear from the recipient’s Pending Payments
  • Canceled payments still show up in both the sender and recipient’s Transaction History
• Failed
  • The payment failed within the banking system or card networks
  • Funds were not transmitted

All verified users, both business and personal, can send money on SnapRefund. Unverified users can receive money from anyone, but they can’t send payments.

Becoming a verified user is completely free, you simply need to answer Yes to the prompt below during sign up. Afterwards, you’ll be prompted to provide some additional info for us.

We collect this information to stay compliant with banking KYC and AML regulations.

For verified business users we collect the following during sign up:

• Business name, address, EIN #, entity type
• Controller name, email, address, date of birth, last 4 of SSN
  • In some cases we request a document upload of a controller’s photo ID

For verified personal users we collect the following during sign up:

• First & Last name
• Email
• Address
• Date of birth
• Last 4 of SSN
  • In some cases we request a document upload of the user’s photo ID

In some cases, the financial institutions we partner with automatically flag accounts they were unable to identify automatically and they request a manual review of a user’s identification.

Not to worry, everything is okay! We simply need to have one of our identity verification partners verify that you’re you.

When uploading a picture of your government issued photo ID, license, or passport, keep the following in mind to avoid longer verification timelines:

• All 4 Edges of the document should be visible
• A dark/high contrast background should be used
• At least 90% of the image should be the document
• Should be at least 300dpi
• Capture image from directly above the document
• Make sure that the image is properly aligned, not rotated, tilted or skewed
• No flash to reduce glare
• No black and white documents
• No expired IDs

Once you upload your document we’ll have it reviewed in anywhere from a few seconds to 2 business days. You’ll be notified when review is complete.

Your wallet is a digital store of value within SnapRefund; similar to a private bank account.

Your wallet is the source of funds for transactions that your recipients choose to be instant.

You can freely deposit or withdraw funds from your wallet at any time. Your deposits and withdrawals with your wallet take 2 business days on average to complete.

There are no fees to deposit into or withdraw funds from your wallet: it’s totally free, always!

Opting out of communication is easy!

Navigate to Preferences (click the hamburger menu tray if you’re on mobile).

From here, you can choose which communication channels are allowed.

Being a user on SnapRefund comes with a lot of benefits. The biggest being the different payment method options you have at your fingertips. From Instant Payouts that settles in seconds, to ACH payments, to good ole checks. Using SnapRefund allows you to get paid anyway you want, anytime you want, even on nights and weekends. In addition, our User Interface makes it so easy for you to navigate the platform.

SnapRefund is very secure. Security is at the center of what we do at SnapRefund. All data is encrypted and tokenized where possible. In addition, SnapRefund does not store any sensitive payment data on our servers, which mitigates the risks of your data being stolen. Additionally, SnapRefund conducts regular penetration testing and monitors platform usage 24/7 to ensure you can enjoy the highest quality, safest payment experience.

Plaid makes it easy to securely connect your bank to SnapRefund. Plaid connects to thousands of financial institutions across the United States. With Plaid, connecting your bank account is easy. With Plaid, you’re in control of your data. You choose whom your data is shared with, for what purpose, and how long.

On the SnapRefund platform, a recipient’s pending payment will remain available until it is settled by the receiver, or canceled by the sender. There is no limit to when you are able to retrieve your money.

On SnapRefund every payment is paid based on the fee structure set by your sender. The amount shown in the final Confirmation step is always the amount that recipients will receive.

On SnapRefund every payment needs to be confirmed each time a recipient wishes to cash out funds.